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FAQ

 What is Moya App?

Moya App is an electronic application specializing in ordering all types of drinking water in Saudi Arabia by connecting water providers to their customers. Moya App offers an effortless and fast service that includes a variety of choices; the best prices, and an around-the-clock service.

What services distinguish Moya App?

  1. Ease of use from any smartphone.
  2. Saves a lot of time and effort by receiving your order through the tap of a button.
  3. Manages orders and makes sure they are delivered wherever you are.
  4. Guarantees on-time deliveries.
  5. An insight into all available trademarks and their current prices.
  6. Makes it easy to get the best prices, offers, and reviews for the products available in the market.
  7. Ability to schedule water delivery on a weekly, monthly, or quarterly basis.

Does “Moya App” deliver water?

Moya App does not deliver water. Moya App is an intermediary between the customer and the water companies available in the market. Moya App intuitively sends your order to the water company online to make the water order process easy and to rid you from the trouble of phone calls and the agony of carrying water containers, thus guaranteeing your safety.

What are the working hours of Moya App?

We are available 24/7. Delivery time and date are set by water providers.

Where is the Moya App office located? What is Moya App’s coverage?

We are located in the eastern region of Al-Khobar city, and our services cover most of the kingdom.

Are there any Moya App stores?

Yes. We are an online shop available on both iOs and Android platforms. You can download the app via this link (…………………………….).

What is the payment method?

Payment is in cash upon delivery or online via credit cards or payment services.

How can I create an account in Moya App?

You can browse the app directly and specify your location. Upon purchase you need to fill in  and confirm your mobile number and provide the necessary personal information;

Can I cancel my order?

Yes, you can cancel your order any time before the final delivery trip.

Are there any service or delivery fees?

There are no service fees. Moya App does not require any fees from customers. The amount of money paid by the customer matches the water company’s prices.

How can I know and track my order?

You can know the status of your order from the site directly after confirmation. You can also track your order using our app by clicking on the orders record.

Why does the website not function on my device?

One of the possible reasons is that the browser is not compatible. Our website does not support versions 8 and 9 of Internet Explorer, Mozilla Firefox, Safari, and Chrome.